2021 in conversation: Learnings from the podcast
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Building a Technical Leadership Career
The service you get from the brand you interact with is more highly correlated to what your impression of that brand is. Atemtwo their brand, we'll spend more money, even if it's more expensive than competitor. We asked will to tell us a little about the four archetypes of staff rolls: architect, tecled, solver and right hand. Will had some great insight into how to build a technical leadership career.
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