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Encore: ‘You’ve Got Mail’ Got It Wrong

Decoder Ring

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Barnes & Noble and Leonard Riggio

Laura J. Miller: Barnes & Noble helped transform book selling into an extremely competitive field. In the 1990s, membership in the American Booksellers Association felt from 5,500 to 3,100. By 2005, it would be down to 1,702. There was a real fear that independent bookstores wouldn't survive, she says.

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