How to Build a Self-Service Knowledge Base

Are you responding to customer service requests as quickly as possible? You may think it's the best strategy, but this dedication comes at a hefty price. Today, I will share my experience with the pros and cons of super-quick customer service responses, the role of software tooling, and how to balance response speed with good business sense. Discover the layered approach to customer service that will help you have your speedy cake and eat it, too.

The blog post: https://thebootstrappedfounder.com/responding-fast-to-customers-a-good-idea/

The podcast episode: https://share.transistor.fm/s/5d404f4d

The video: https://youtu.be/J8qbNR3rz0w

You'll find my weekly article on my blog: https://thebootstrappedfounder.com

Podcast: https://thebootstrappedfounder.com/podcast

Newsletter: https://thebootstrappedfounder.com/newsletter

My book Zero to Sold: https://zerotosold.com/

My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/

My course Find your Following: https://findyourfollowing.com

Find me on Twitter: https://twitter.com/arvidkahl/

This episode is sponsored by Acquire.com

• (00:01) - Intro
• (01:38) - Customer service response times
• (03:42) - Proving that I’m the real deal
• (05:13) - The importance of prioritizing customer service and productivity
• (06:55) - How to embrace the bots
• (09:32) - Don’t act like your bots are people
• (11:12) - Optimizing for response speed