3min chapter

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) cover image

Scaling BERT and GPT for Financial Services with Jennifer Glore - #561

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

CHAPTER

Are There Specific Use Cases for Call Centers?

The first use case that always jumps to people's minds is call center. At the end of the day, despite a lot of technology being applied, most people don't have a positive experience with their call centre. As you are talking to a customer, or they're in putting things, you know, you can do extraction of text and apply it to rather than saying, 'can you fill out this stuff for me'

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