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Episode 248: Mapping Conversations with Rebecca Evanhoe
UI Breakfast: UI/UX Design and Product Strategy
How Many Times Does a Chapbot Try to Interrupt a User?
Many human people, users, come to the bot with the idea to get to the human as fast as possible. I have a question about i would call this persistency. How many times does ba try to interrect before actually passing this over to a support agent, if that ever happens? Other cituations when that never happens, which should be probably said or not? I don't know. Yes, my personal opinion varies from the opinion of some businesses i've worked with. So i worked with businesses who really want it to be very difficult to talk to a person, which i find harmful. A lot of companies will set of, ok, well, if these certain types of things
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