Joel Califa, Senior Product Designer at GitHub
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Identify Tiny Wins
A lot of these opportunities are really what you would get in is common feature requests. You're not going to have someone from support storm in your office or flood your inbox with a list of requests for these things because they just assume this is how things are. But the important part, I think, is first building that list. And it's more of an introspective process rather than going out and trying to figure things out.
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