Episode 145: The Responsible Tech Revolution with Tanya Johnson, Chief Product Officer at Auror
Product Thinking
00:00
Understanding Customer Context and the Value of In-Person Visits
This chapter explores the significance of customer research and understanding the context in which customers use a product. It highlights the use of data and in-person interviews to gather insights and shares a specific example of how observing a customer's physical workspace led to significant product development changes.
Transcript
Play full episode
