This chapter emphasizes the significance of offering general guidelines and frameworks rather than strict directives in various scenarios, including creating winning combinations and handling customer requests. It highlights the importance of striking a balance between guidance and flexibility, drawing comparisons to using frameworks in difficult conversations to achieve predictable outcomes while allowing room for individual approaches.
On a new episode of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss the key difference between innate talent and trainable skill. Robert shares why it's so important for leaders to identify the innate abilities required for each role, find people with those traits, then elevate those people through thorough training and effective processes.
Read The Friday Forward discussed in this episode.
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