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CM 235: Jonah Berger on How to Get Your Way

Curious Minds at Work

CHAPTER

How Words Can Indicate Who's in Control

Jonah Barber: Words can indicate who's in control and specifically words like can't and don't. He says the word you had an interesting impact on how helpful pages were perceived. The more they say you, the more it's like, well, hold on. I called you because it's your problem, not my problem," he says.

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