Design Consultants Challenge Empathy and HCI

In this episode we chat to Cynthia Bennett, one of the leading voices in AI and Accessibility and Disability Studies. She’s currently a researcher at Apple and a postdoctoral scholar at Carnegie Mellon University’s Human-Computer Interaction Institute. We discuss combatting the model of disability as deficit, how feminism and disability approaches can help democratise whose knowledge about AI is taken into consideration when we build technology, and why the people who make technology need to be representative of the people who use it. We also discuss the things that go wrong with AI that helps disabled users navigate their environment, particularly what can go wrong when using images labelled by humans.