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Reverse Interview - Kwame Christian with Dr. Matthew Goodman. How to Have Difficult Conversations About Race

Negotiate Anything

00:00

Level One Versus Level Two Communication

Matthew Kwame: My approach is not based on helping you win or persuade per se, although persuasion is often a natural byproduct of this approach. It's focused on understanding because people are usually unwilling to change their hearts and minds if they don't believe that you understand where they're coming from. Matthew Kwame: I like the simplicity of thinking about it in terms of just level one versus level two communication as it makes it clear what the goal is.

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