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Recognizing and Working with Anxiety at the Negotiating Table

The Anxious Achiever

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The Listening Triangle in Negotiation

The skill is being able to do both, as you said, but front because you're asking me thoughtful questions. And while you're talking, I'm also catching my breath and getting to a better place so I can respond strategically rather than react emotionally. The main tool I use to uncover what's going on with the other person, but also to slow myself down, is the listening triangle.

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