The pre-mortem is where the team sits down before a project begins to address everything that actually could go wrong. The idea is to, it's sort of like the way the military does war games. So an example would be, all right, the redesign has launched. It's been a month and user sign-up conversion has dropped 50%. And so everyone writes down.
Design for Real Life is a profound and inspiring book. The more things become automated and robotic, the more evident the need to remain human becomes. This book compels us to strive to stay human especially in our approach to how we design for other humans. It deeply challenges the long-held status-quo of resistance to […]