
The rise of customer-centricity with Benjamin Humphrey | Dovetail
The Optimal Path
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The Challenges of Confluence in Knowledge Management Systems
Dovetail focuses on this very important aspect of not just the u x research, but essentially the lynch pin to how a company learns. It's interesting in is hod because i feel knowledge management systems have been around for a while. People do use giggle drive and drop box, and they use confluence. Did that influence you much? And even the beginning part of ye, i think so. Like this ame really interesting functionality and confluence. But there are also challenges. For example, we see this with our customers, like a hierarchical folder file structure in drop box or drive, or a nested page structure and confluence,. it doesn't really work at the scale
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