S1E4: To Manage or Not To Manage - That is the Question (of this episode)
Extra Pack of Peanuts Travel Podcast
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What Are You Doing for Quality Assurance?
"You want everybody's experience to be as if it was like that first person staying there when it's pristine and beautiful," she says. "So just you have to get that hospitality mine set a's part of what you're thinking about, so that you can create that experience for everybody."
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