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Does the Salesperson Know My World or Not?
You have to know what you're talking about to ask a question like that. If your company has reviews online, if it's a more mature product, that's the best source of getting those kind of little snippets. Just jot down your notes of all the little things that you don't understand and just get to know the cost. It usually takes a couple months, but if you are really obsessive about it, you can get good before long.