What an MCP implementation looks like at a CRM company
The Stack Overflow Podcast
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Navigating the MCP Landscape in CRM
This chapter explores the development and challenges of the Multi-Channel Protocol (MCP) within a CRM company, emphasizing the need for standards and authentication improvements. It highlights the company's decision to build a proprietary MCP connector while integrating OpenAI capabilities and ensuring customer data security. The discussion also delves into the complexities of implementing an MCP server, focusing on scalability, existing tech stack integration, and user experience.
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