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Bret Taylor on conversational AI, voice, and agents

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CHAPTER

The Future of AI: Innovations and Impacts

This chapter explores the current state and potential of artificial intelligence, especially large language models, and their transformative effects on various industries. It discusses advancements in AI technologies like customer-facing agents and highlights the importance of integrating AI into customer service for enhanced experiences. The conversation also addresses the entrepreneurial landscape within AI, presenting opportunities for smaller companies and the enduring relevance of tech skills in a changing job market.

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