Raising the Capital Gains Tax, and Creating Better Simpler Strategy
After Hours
How to Bundle Your Way to Financial Success
In traditional strategic thinking, one of the biggest decisions that you were taught to make is do you have a leadership position with respect to customers. And then when i did the research for the book, i noticed company after company had an advantage in the relationship with customers and they had a cost advantage. So creating employee engagement then spills over into having better services. To me, it's such an amazing thing to do, because when i ask in executive courses, very quickly we end up talking about work processes exactly.
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