The Jeff Patton Hypothesis: Successful Teams Focus on the Who Before the What
The Product Science Podcast
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The Service Provider Anti-Pattern
The most common objections are this is going to take too much time and we already know the answers. Gosh, one anti-pattern I'll pick on a lot is what I'll refer to as the service provider anti-pattern. Their teams believe it's their job where they start treating their business or their stakeholders as their customers. If you lean on stakeholders for do that, your stakeholders aren't actually your customers.
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