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CM 222: Steve Magness on Real Toughness

Curious Minds at Work

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The Difference Between Toughness and Resilientness in the Workplace

"What i'm trying to get us back to this middle ground and to embrace some new ons is often we go too far on the side of demanding ness," he says. "It's not that we need to have zero expectations or lower our expectations completely, but what it is as we need to accompany it by this high level of responsiveness and care." He adds: "Where do people perform best? Is it out of a place of fear and punishment?"

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