There's ask, mirror, paraphrase, and prime. These are all different techniques that you can use to get the most out of a conversation. If they're using a tone of voice or their body language is like they're crossing their arms,. They're talking like they're angry. Then you call that out nicely. The next one is basically saying back to them what you're hearing. It doesn't mean you have to agree. But if you come close, that's fine too. So there's no better way to respect someone than to let them know that you're hearing what they're saying.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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