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CNLP 751 | The 6 Surprising Traits of Sticky Sermons And Why Focusing On The Problem is the Wrong Approach—With Dan Heath

The Carey Nieuwhof Leadership Podcast

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Crafting Memorable Experiences

This chapter explores innovative operational strategies used by Chick-fil-A to enhance drive-thru efficiency and emphasizes the importance of creating peak emotional moments in various contexts, including church services. Through examples and personal anecdotes, it highlights how impactful experiences can be thoughtfully designed to resonate emotionally with audiences. The discussion underscores the value of intentionality in crafting messages and experiences that evoke strong feelings and connections.

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