Business Wars cover image

Encore: Southwest vs American Airlines | Free LUV | 6

Business Wars

00:00

Southwest Airlines' Unique Culture and Resilience Amidst Economic Challenges

This chapter explores the corporate culture of Southwest Airlines in 1989, emphasizing the dedication of employees like Colleen Barrett in fostering a friendly atmosphere through customer engagement. It also highlights the airline's resilience against impending economic challenges while sharing a light-hearted customer anecdote.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app