
Encore: Southwest vs American Airlines | Free LUV | 6
Business Wars
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Southwest Airlines' Unique Culture and Resilience Amidst Economic Challenges
This chapter explores the corporate culture of Southwest Airlines in 1989, emphasizing the dedication of employees like Colleen Barrett in fostering a friendly atmosphere through customer engagement. It also highlights the airline's resilience against impending economic challenges while sharing a light-hearted customer anecdote.
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