This chapter explores negotiation as a form of guided leadership, emphasizing the importance of helping others find their own solutions to foster ownership. It introduces techniques for promoting open dialogue and empathy, including the strategic use of questions and the concept of mirroring. The speakers also discuss the psychological dynamics of working with control-oriented supervisors and how to influence them through trust-based communication.
In this episode, Craig Groeschel sits down with negotiation expert and former FBI hostage negotiator Chris Voss (@vossnegotiation) for a 1-on-1 conversation about strategies you can use every day to work toward the best outcome for you and your team.