Technically Legal - A Legal Technology and Innovation Podcast cover image

How to Build a Contract Automation Software Company (Richard Mabey – CEO Juro)

Technically Legal - A Legal Technology and Innovation Podcast

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Jureau - What's the Key to Customer Centricity?

Jureau's main goal is to make legal tech frictionless and easy for the user. How do you keep customer experience front and center as you're adding new features? I think it's two things, right? Like the first thing is the team. We have massive feedback databases. Every single interaction with every single person in the team is logged and clocked and crunched and analyzed. And also in the prioritization of decisions, rather than just like monetize and grab money from customers, we try and make them successful with the product first.

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