Transparency and Innovation in Customization

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This chapter explores the importance of transparency and customer support in the realm of customizable keyboards, focusing on DIY enthusiasts' rights to access parts. The speakers share innovative business practices that prioritize customer service while balancing repair options and maintaining trust. Additionally, they discuss the creation of a unique customizable card deck, emphasizing sustainability, creativity, and social interaction.

Erez Zukerman shares the story of launching the ErgoDox EZ on Indiegogo (May 2015), what it takes to create customizable ergonomic keyboards, the benefits of split keyboards and custom key layouts, repairability and longevity, community engagement, and the attention to detail required in everything they create. We talk through their keyboard lineup, our personal experience with how we mouse and keyboard…we cover it all.

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