The Product Experience cover image

The illusion of quick fixes in organisational change - Steve Hearsum (Consultant, Author)

The Product Experience

CHAPTER

Navigating Conflict and Unchecked Assumptions in Organizational Settings

The chapter explores strategies for addressing conflict in contexts where resolution is difficult, highlighting the value of positive intent and understanding underlying causes. It emphasizes the significance of confronting assumptions and narratives that fuel conflict, using a leadership team exercise as a demonstration of the courage needed to reframe perspectives and navigate conflicts effectively.

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