Lillian Moller Gilbreth (and an announcement)
The History Chicks : A Women's History Podcast
The Psychology of Sales Clerks
Macy's was a client that Frank had tried to get and was unsuccessful. Lillian really hammered home the fact that one size fits all would not work in small groups. The relationship between the members could sink a team or strengthen it. She laid out the store differently so the customer could get around more logically.
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