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What Don't We Know About Twitter?
With Twitter, for here's a good example of unintended consequences. When you restrict people to 140 or 280 characters and then put them in a network with millions of other people, we have no idea. And it could be that you you tremendously bias the discourse towards impulsive anger. We completely underestimate the power of the technology because it looks harmless. It just sits there on your phone and doesn't do anything.