How to Build Trusts in a Community

In the book, you talk about building trust with people in a new company. How did you go about doing that at mita? You're always wrong when you first launched something, i think a lot of people can learn from me. What i did is, a week prior to starting, i started before meeting anyone for a entire week or being announced. We identified eight kind of pivotal areas within the company that we needed to figure out. And then we created what's called work streams in each those eight areas. After two weeks, it wasn't david sgall fubros saying, let's kill these four areas in the company. It was, you told us. You told us