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The Problem With Expected Deliverables That Are Hard to Measure
Sally Kohn: I've been given a digital transformation mandate, but then when you push on that, it's like the balloon half filled with water. You really can't pin down what that actually means or how to even measure it. She says value has to be redefined and KPIs of how we measure it will help CDOs do their jobs better. Kohn: We talk about value now in the world of AI and machine learning and the chat DPTs of the world. It's an economic value, not a financial one.