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361: Building Things You Use

Design Details

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The Pros and Cons of Empathy

When you feel like a user, it's a lot easier to encounter the real actual user problems that your users encounter on a maybe daily basis. And when you use a thing and do that every single day and start touching every part of the product, you become a power user. It can be easy to sort of lock into what you've loved forever and have built to really deep investment. But once you're there, it's harder to stay there at the company because your work time isn't really work when you enjoy it.

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