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Looking back at 2022 and forward to 2023

Startup to Last

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Is Machine Learning a Good Way to Build a CRM?

There's this huge disconnect I talk about all the time, which is if you go on G2 and you pull up the grid of CRM companies and there's like 300 of them on there, we are the highest ranked one in terms of user satisfaction. And we are nowhere close to the most successful CRM. So part of it is we've made this group of people happy, but we've kind of like become less relevant in the broader market. Now the good news, I don't think this is going to be that hard to address, but a we need to actually do it. This is not something I've been priming the team for because it didn't occur to me

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