Building a Research Culture

I know that you've been heavily involved in kind of building up research practices from scratch in these companies. At HashiCorp, the mandate is a little bit broader, we're forming a research and insights practice and team from scratch. I think the first thing to remind yourself, especially for many of us who are already doing research activities, often there is way more folks that are non-researchers doing research than researchers doing research. We can learn a ton and we can support them in learning more intentionally and help them make better evidence-based decisions.