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How The “User Experience” Became A Thing & How To Change Someone’s Mind

Something You Should Know

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The Automation Paradox

Cliff Kwong is a user experience designer and author of How the Hidden Rules Of User Design are Changing. He says we're already seeing industries like utilities, things like insurance being dis-intermediated by new technology. But he argues that it's important to keep humans in the loop so they can learn how to do their jobs correctly.

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