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Building the B2C communication stack | Shivakumar Ganesan @ Exotel

Founder Thesis

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Cogno Acquisition: A Leader in Jackbot in BFSI

The contact center is the largest use case of a CPAS platform. So that was the under behind getting a video and then making it work with the exotic cloud so that we now have an integrated suite where the software is still amiore. Now we are expanding to other channels like I don't know, hopefully we'll add Instagram and listen to that vibe or whatnot.

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