01.29.24 Earn More On Your Savings / The Return Of Customer Service
The Clark Howard Podcast
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Success and Customer Experience at IKEA
This chapter discusses the shopping experience at IKEA and how despite the frustrating aspects, IKEA continues to be successful due to its affordable price point and durable products. It also mentions IKEA's efforts to improve the customer experience through small format stores and highlights the importance of customer engagement and service.
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