Using a Communication Tool to Get Things Done

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Communication to me is you're giving an update. There's no action. I don't need to hold anyone accountable for that. It's really just information. Those should go on a communication tool. We recommend text for personal, Slack or Microsoft Teams for internal and email for external. Then the next step is whichever tool you use, you have to use it right.

Nick Sonnenberg doesn’t believe there just aren’t enough hours in the day to get everything done. That’s because when his business was in crisis mode, he developed a framework for eliminating inefficiencies and preventing the sort of metawork – working on working – that leads to scavenger hunts and meetings that could be emails, and for that matter, email runarounds that get everyone ever farther from inbox zero. He turned that framework into a consultancy business, and put it all together in a new book for people who feel underwater titled Come up For Air.