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Dr. J.J. Peterson - Building A Business Beyond Hourly Billing

Ditching Hourly

CHAPTER

How to Create Positive Customer Satisfaction

"We're the 10 X, everything is exactly what I talk about. So yeah, it's great." "I try to stay away from a guarantee because ultimately, people are looking for like, can you get your money back?" "If they're not happy at the end of a project, I'm going to try to work with them until they're happy or figure out how I can add value in order to get them to where they feel good about it," he says. 'The second is that you are able to put parameters around the scope from the very beginning and then moving forward'

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