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Protecting 2,700 Customers Across 100 Million Transactions, with Socure's CTO Arun Kumar

The Fintech Blueprint

CHAPTER

Streamlining Customer Integration

This chapter explores the transformation of customer integration processes within a tech-focused business, moving from complex manual engineering to user-friendly, no-code solutions post-acquisition. It discusses the impact of generative AI in enhancing operational efficiency, automating tasks, and improving customer acquisition strategies. The chapter also reflects on past challenges with customized solutions, emphasizing the need for standardization to ensure scalability and customer satisfaction.

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