12min chapter

Invest Like the Best with Patrick O'Shaughnessy cover image

Frank Blake - Leading By Example - [Invest Like the Best, EP.377]

Invest Like the Best with Patrick O'Shaughnessy

CHAPTER

Inverted Pyramid Leadership and Customer Focus

This chapter features an interview with Frank Blake, the former chairman and CEO of Home Depot, where he discusses maintaining a unique business culture known as the inverted pyramid. The conversation emphasizes the importance of prioritizing customer needs and employee experience, as well as the significance of leadership perception. The discussion also covers leading by example in business leadership, focusing on energy, communication, and listening, and comparing traditional pyramid hierarchical structures with the inverted pyramid approach.

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