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5 Questions to Find Your Value Metrics with Mona Akmal of Falkon

ProductLed Podcast

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Using Cross Population Averages as a Value Metric

A lot of times value metrics are used to identify a typical avors of certain customer populations. Averages can really hide unique and special behaviors of customers. That are outstanding users of service, and we ty get lost in the noise. The second comon i see is using cross population averages as a metric.

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