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The Five Lenses of the Delivery Cube
The speed and convenience of whatever we're delivering ultimately makes something more or less valuable. The ultimate extremes are either you're overstaffed but your customers don't have to wait because it means that you incur inefficiency so that they have convenience. When I go through that delivery cube and I apply that to the 14 different types of things you can sell, which is seven times the physical and digital version of that, this gives me a very good starting point for figuring out what I might want to sell.