At Snyk, we built a model called the cost of delay. It basically quantified things like how many engineers do we have? We use CircleCI, so our runners, how much does that cost? Every time we perform a CI run, what are the Docker images that we use there? What's an engineer's average salary? Things like that. And then you start to see just how much money you're wasting, just by waiting, just wait time because that's dead time. But that really was a really amazing model to then use to management and say, listen, if we have 300 engineers, like we did say six months ago, if your build takes 30 minutes,
In this episode Abi Noda is joined by Crystal Hirschorn, who leads Platform Infrastructure, SRE, and Developer Experience at Snyk. In their conversation, Crystal shares the story behind the recently founded Developer experience group, including why they named the team Developer Experience, how she calculates the cost of the problems they solve, and how they partner with engineering teams.