How to Reduce Hygiene Cancellations and No Shows

Naren: Gary, I really enjoyed the coaching and action segment where you specifically went through the five recommendations to radically reduce your hygiene cancellations and no show. And I agree with you, those recommendations, if used correctly, like you have done with your coaching clients, can radically reduce hygiene cancellations  and no shows. Can you define that 92% again before we jump in? Naren: That's of the available hygiene appointments, the ones that were available for the month. What percent of those got filled with a butt in the seat? It doesn't mean they were scheduled, then they didn't show up. They gotfilled with a Butt in the seat.