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3min chapter
Mark Pincus - Product Instincts: “Proven, Better, New”
"World of DaaS"
Reimagining Hotel Experiences: Bridging Service Gaps
This chapter examines the disconnect between hotel service quality and pricing, advocating for a fundamental rethinking of guest experience. It suggests practical improvements and critiques the corporate culture that often undermines customer satisfaction in the hospitality industry.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode