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I'm Sorry, but I Don't Know How to Deal With It.
Tommy is doing this interesting thing here where he's pre-apologizing. Have you noticed it? It's like walking into the room after you've done something and going over the top with your apologies. I find Tommy really likable, but I'm starting to get a little suspicious of the number of times he's apologized in just the first few minutes of talking. He might be a real acknowledgment of contrition or it might be a strategy nonetheless.