Is That What Giles Wanted?

"The way we've always done it" is often not the best way. This is the very definition of disruption, but getting "stuck" on old habits can sneak up on us — in our personal lives, and our companies.

That's what Roger Martin explores in his latest book, "A New Way to Think." Roger has built his career as an author and professor studying disruption, mainly identifying business models that we've relied on for decades, and then asking, "Does this really work?"

Roger returns to the show for another rousing discussion about career satisfaction and employee retention, especially in the wake of "The Great Resignation." He also contends that we've structured modern knowledge work too rigidly, and why that can stifle innovation.

He also shares the single most discouraging phrase you could ever say to a member of your team, and how to avoid it.