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19min chapter
True Crime, banking edition
Complex Systems with Patrick McKenzie (patio11)
Navigating Banking's Customer Service Maze
This chapter explores the structural limitations of banks in effectively managing customer service experiences, highlighting issues within tiered call handling and the impact of siloed departments. It discusses the historical evolution of banking technologies and the potential improvements brought about by recent innovations. Additionally, it examines the complexities of risk-based decisions made by financial institutions in response to geopolitical tensions and their ramifications for customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode